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Privacy Policy
This Privacy Policy explains how Velvet Spins Casino may collect, use, store and disclose information when you visit our website, create an account, use our services or contact us. We aim to handle personal information responsibly and transparently. By using the website, you acknowledge that information may be handled as described below, subject to your rights under applicable Australian privacy requirements.
Velvet Spins Casino operates under a Curaçao eGaming licence. All transactions are protected by SSL encryption, PCI DSS-compliant payment gateways, and hardened firewalls, with a Privacy Policy aligned to Australian Privacy Principles.
Information we may collect
The information handled by an online casino can vary depending on how you use the website and the services available to you. Velvet Spins Casino may collect information that you provide directly, information created when you use your account, and technical information received from your device or browser. We only seek information that is reasonably connected with operating, securing and improving the website and its services.
Account and identity information
When you register or use an account, we may handle details such as your name, date of birth, username, contact details, account preferences and other information needed to manage your player profile. We may also ask for information needed to confirm that you are eligible to use the service. Keeping account information accurate helps us communicate with you, provide support and apply appropriate security controls.
Verification documents
For identity, age, account security and anti-fraud checks, we may request documents or information that confirm your identity or other relevant details. These may include identification documents, proof of address or information about the source or ownership of funds where appropriate. Verification material is handled for legitimate operational, security and compliance purposes and may be reviewed using internal processes or specialist service providers.
Payments and transactions
We may record deposits, withdrawals, wagers, account balances, transaction references, payment method details and related account activity. Payment providers may process payment information under their own privacy terms. We use transaction records to operate requested services, investigate unusual activity, answer payment queries, prevent misuse and meet applicable record-keeping obligations.
Device, usage and cookie data
When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, general location information, pages viewed, session activity and referring website. We may also use cookies and similar technologies to remember preferences, maintain sessions, understand website performance and support security. Some technical information may be collected automatically when you browse the website.
How we use information
We use personal information for purposes connected with providing and administering the website and online casino services. The purposes may include the following:
- Creating, maintaining and securing your player account.
- Processing requested deposits, withdrawals and other account transactions.
- Confirming identity, age and eligibility where required.
- Conducting anti-fraud, anti-money-laundering, responsible gaming and security checks.
- Providing customer support, responding to questions and resolving complaints.
- Communicating with you about account activity, service notices, security matters and changes to website terms or policies.
- Sending marketing communications where permitted and where you have provided the required permission or have not otherwise opted out.
- Monitoring website performance, improving features and understanding how players use the website.
- Detecting, preventing and investigating technical problems, unauthorised access, abuse or other harmful activity.
- Meeting legal, regulatory, tax, audit, dispute-resolution and record-keeping requirements.
Depending on the circumstances, information may be used because it is needed to provide a service you request, to protect the security and integrity of the website, to comply with an applicable obligation, or for another legitimate business purpose. Where consent is required, we will seek it in an appropriate way. You may withdraw consent to marketing at any time using the unsubscribe option in a marketing message or by contacting us.
Sharing information
We may share relevant information with service providers that help us operate the website, process payments, verify identity, provide technical hosting, deliver communications, monitor security, analyse performance or provide customer support. These providers should only receive information needed for their role and may be subject to contractual or other confidentiality requirements. Information may also be disclosed where necessary to comply with a lawful request, protect users or the website, investigate suspected fraud, or establish, exercise or defend legal rights.
Some service providers may process information in countries outside Australia. Where information is handled overseas, reasonable steps may be taken to support appropriate security and privacy protections. We do not sell personal information as a standalone product. We may use aggregated or de-identified information for reporting, analysis and service improvement where it cannot reasonably identify you.
Cookies, security and retention
Cookies and similar technologies
Cookies are small files or similar technologies placed on your device when you visit a website. They can help the website remember your settings, keep you signed in during a session, support essential functions, measure performance and understand general usage patterns. Some cookies may be provided by service providers working on website analytics, security or other operational functions.
You can manage or restrict cookies through your browser settings. Depending on your choices, disabling cookies may affect account access, website features or the way certain pages operate. Browser settings may also allow you to remove cookies already stored on your device. Information about cookie controls is generally available in your browser's help or privacy menu.
Security
We use reasonable administrative, technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure systems and staff or provider processes. However, no website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your password confidential, use a suitable password for your account and contact support promptly if you suspect unauthorised activity.
Retention
We keep personal information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period depends on the type of information, why it was collected, account and transaction history, security needs, dispute handling and applicable obligations. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified.
Your privacy rights and how to contact us
Subject to applicable requirements and reasonable verification, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, requesting deletion of information where it is no longer required or where deletion is otherwise available, and withdrawing consent to marketing communications. Other rights may apply depending on your circumstances and the way the information is used.
Making a privacy request
To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@velvetspinscasino.top. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where a request involves sensitive information or account security.
We will consider and respond to privacy requests within a reasonable timeframe, subject to the nature of the request, verification requirements and any applicable legal restrictions. A request to delete information may not be accepted where records must be retained for legal, security, fraud-prevention, dispute-resolution or other legitimate purposes. If information cannot be deleted, we may restrict its use where appropriate.
Marketing choices
You can stop receiving promotional communications by using the unsubscribe facility included in the message or by contacting support@velvetspinscasino.top. Service, security and account-related communications may still be sent when they are necessary to administer your account or provide important information about the website. Opting out of marketing does not necessarily remove your account or erase records that must be retained.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, operational practices or applicable requirements. The updated version will be made available on this page and will apply from the date it is published, unless stated otherwise. We encourage you to review this page periodically so you understand how information is handled.